Accessibility Statement

Our Commitment to Accessibility

At Arnotts we are committed to ensuring that all our customers – regardless of ability – can access and enjoy our products and services. Accessibility is not just a legal requirement for us; it reflects our values. As a retail business that serves diverse communities every day, we believe that everyone deserves equal access to our stores, services, and digital platforms.

We are continuously working to improve the accessibility of our website, mobile application, and in-store technologies, including our payment terminals, to ensure full compliance with the European Accessibility Act (Directive (EU) 2019/882) and the European Union (Accessibility Requirements for Products and Services) Regulations 2023 (S.I. No 636/2023). If you experience any difficulties, we genuinely want to hear from you, so we can address the issues and make our services better for everyone.

Scope of this Statement

This Accessibility Statement applies to: www.arnotts.ie.

Accessibility Status

We aim to conform to the Web Content Accessibility Guidelines 2.2 level AA and ensure our products and services meet the relevant requirements of the European Union (Accessibility Requirements of Products and Services) Regulations 2023 (S.I. 636/2023).

We are partially compliant at present. We are aware of certain limitations which we are actively working to resolve.

Feedback

We will continue to monitor and evaluate our website’s compliance with the European Union (Accessibility Requirements of Products and Services) Regulations 2023, but if you experience any difficulties in accessing or engaging with our website, please do not hesitate to contact us. To report an accessibility issue or provide suggestions, please contact us:

• Phone: 0818 303 062
• Form: Contact Us
• Post: Customer Service, “Arnotts”, 4th Floor, 12 Henry St, Dublin 1

We value your feedback as it helps us create a more inclusive and accessible experience for everyone.

We are committed to acknowledging your enquiry within three working days and providing a meaningful response within ten working days.

Compatibility with browsers and assistive technologies

Our website is designed to be compatible with the following assistive technologies:

• Chrome on Windows, subject to the OS restrictions of the assistive technology
• Safari on MacOS using VoiceOver, subject to VoiceOver OS restrictions
• Safari on iOS using VoiceOver, subject to VoiceOver OS restrictions
• Chrome on Android using TalkBack, subject to TalkBack OS restrictions

Our website is not compatible with:

• Browsers older than 3 major versions
• Any OS restrictions as defined by the provider of assistive technologies

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations and solutions for our website:

1. Media Content Accessibility

Limitations:

• Images of text: Some images contain text, which hinders assistive technologies
• Insufficient alt text descriptions: Existing alt text may not fully convey image purpose and content.

Solutions:

• Replacement of images of text: We are actively replacing images containing text with actual text where possible. If not feasible, text content will be replicated in alt text or surrounding page content.
• Enhancement of alt text quality: We have enhanced the alt text of new product images as they are brought online and are currently retrospectively applying the same enhanced alt text to pre-existing product imagery.

2. Site Structure

Limitations:

• Missing or inconsistent page titles: Some pages are missing main titles, or existing titles are not logically sequenced.

Solutions:

• Ensuring clear and logical page titles: We are reviewing content to ensure all pages have clear main titles and that titles are logically sequenced.

3. Third Party Providers

Limitations:

• Conformity of our third-party appointment booking platform is insufficient.

Solutions:

• We are actively working with our partners to define a roadmap towards full compliance for our online appointment booking platform.

4. PDF document accessibility

Limitations:

• Some PDFs on this website do not currently meet all accessibility requirements. Issues may include missing document structure, headings, alternative text, accessible reading order, document titles and language information. As a result, some documents may be difficult to use with screen readers, keyboard navigation, magnification or text reflow.

Solutions:

• Review and remediation of PDF documents: We are reviewing these documents and prioritising essential customer, safety and transactional information. Where possible, we will provide the information in accessible HTML or replace the document with an accessible PDF.
• Alternative formats: If you require information contained within a PDF in an alternative accessible format, please contact our Customer Service team.

If you encounter any other issues not listed here, please contact us.

We are actively working with our IT teams, third party service providers, and accessibility consultants to close these gaps.

Ongoing Improvements

Accessibility is a journey, not a checkbox. We regularly review our systems, train our teams, and collaborate with customers and disability advocacy groups to ensure we are evolving with needs and standards.

If you have ideas or specific requirements you would like us to consider, please reach out – we’re listening.