• 1.1 The promoter of the Programme is Brown Thomas Arnotts Limited (“Arnotts” or “we”) of 12 Henry Street, Dublin 1. Except as indicated in these Terms, the Programme applies equally to Transactions (as defined below) carried out with Arnotts, subject to these Terms.
• 1.2 The Wonder Card is the property of Arnotts and it must be promptly returned to Arnotts or destroyed if so requested by Arnotts.
• 1.3 In the event that a Wonder Card is damaged, lost or stolen, Arnotts may, at its discretion, provide a replacement Wonder Card. Replacement Wonder Cards can be obtained in Arnotts (“In-store”) and registered either In-store or Online. Arnotts does not accept any liability for lost, stolen or damaged Wonder Cards.
• 1.4 The Wonder Card is not a credit, payment or cheque guarantee card.
• 1.5 Arnotts may amend these Terms from time to time. Arnotts may notify Members of the Programme (“Members”) of any changes to these Terms. Notices detailing any revised Terms will be available online, or in the App Terms of Use section. If you use your card following a change in the Arnotts Loyalty programme you will be deemed to have accepted the change. We may also revoke your membership of the Arnotts Loyalty programme at any time and if so, your points will be forfeit. In each case, Arnotts will not be liable for any resulting loss or damage.
• 1.6 Members may redeem Points as outlined in Section 2.5 below subject to all applicable laws and regulations and subject also to income tax and other taxes which shall be the sole liability and responsibility of the Member. Arnotts does not accept any liability for Points (as defined below) accrued on or redeemed from the Wonder Card without the Member’s knowledge.
• 1.7 To become a Member of the Programme an applicant must become a registered account holder by creating an account and completing a hard copy registration form and submitting it to Arnotts In-store or an online registration form (the “Registration Form”) on the Arnotts website, or via the App available for Apple iOS or Android operating systems on Google Play or Apple App Store (not all Android devices may be supported). Once the Account is created and validated by Arnotts the Wonder Card Account becomes active (“Account”).
• 1.8 A notification email of the successful and completed account information will be sent to Members upon [registration] [the Account becoming active].
• 1.9 The Member is obliged to notify Arnotts in writing of any change in the Member’s address or other Member details. Member addresses can be updated online or via our Wonder Card Help Desk on (01) 805 0455.
• 1.10 Arnotts may, at its discretion, suspend, alter, amend or terminate the Programme at any time on giving reasonable notice to the Members, which notice may be given online, on the App, through email communication to the Members or by displaying notices In-store.
• 1.11 Arnotts reserves the right to decline, issue or withdraw the Wonder Card at any time without prior notice to the Members. Members may be removed from the Programme at any time at the discretion of Arnotts.
• 1.12 All Members must be at least 18-years-old on the date of creation of his/her Account.
• 1.13 The Arnotts Wonder Card loyalty scheme is only available to customers with a billing address within the island of Ireland. Unfortunately, if a billing address is entered which is outside of Ireland, the earning and burning of Wonder Points is not possible.
• 1.14 Arnotts staff, retired staff and concession staff (“Staff”) may participate in this Programme, but are not eligible to redeem Points against Wonder Card-related competitions or games, or against Member-only product offers.
• 1.15 Membership of the Programme is personal to the Member. Each Member is responsible for the proper use and security of his/her Wonder Card and his/her Points. Where Member has been given (or where Member has chosen) a password which enables Member to access certain parts of www.arnotts.ie, Member is responsible for keeping this password confidential. A Member cannot share or transfer his/her Points.

Earning Points

• 2.1 Members can collect Points by making Transactions Online at www.arnotts.ie and In-store, subject to the rules set out below.
• 2.2 Points can be earned by Members: 1) on purchases In-store and Online at www.arnotts.ie; 2) by redemption of Gift Cards; 3) on purchases during [Sale, in Warehouse Sale/s]; 4) on furniture orders upon confirmation of delivery by Arnotts.
• 2.3 Points cannot be earned by Members: 1) on the purchase of Gift Card/s; 2) on delivery charges; 3) on In-store parking; 4) on In-store gratuities; 5) on In-store alterations; 6) on purchases of wedding gifts; 7) on Points redeemed; 8) on payment against balances due on the Arnotts Card; 9) on any other item not listed in Section 2.3 above.

Redeeming Points

• 2.4 Members can only redeem Points In-store or Online on the App.
• 2.5 Points cannot be exchanged or redeemed for cash at any time.
• 2.6 Points cannot be redeemed against: 1) Arnotts Card payments; 2) Purchase of Gift Cards.
• 2.7 Arnotts has the right at its sole discretion to determine from time to time which products and services qualify for Points and the number of Points that will be credited for a Transaction.
• 2.8 Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms. Arnotts Card Customers.
• 2.9 Arnotts Cardholders who also hold a Wonder Card Account will hold a dual purpose card and this Arnotts Card will be treated as a Wonder Card for purposes of the Programme.
• 2.10 Arnotts Cardholders do not have to pay with their Arnotts Card to earn or redeem Points.
• 2.11 On closure or termination of an Arnotts Card account, the Arnotts Cardholder may request for any outstanding Points to be transferred to a new Wonder Card account.
• 2.12 An Arnotts Card can only be linked to one Account regardless of the number of cardholders linked to the Arnotts Card. Points can be earned and redeemed in respect of such Account by all cardholders linked to the Arnotts Card. Arnotts shall not be liable to the Account holder if Points are redeemed by another cardholder linked to the Arnotts Card and the Account holder is responsible for any such redemption.

Returns/Refunds

• 2.13 On the return of an item that earned Points, the number of Points earned on the original Transaction shall be deducted from the Member’s Account. The deduction will occur when (i) a refund is completed In-store in accordance with Arnotts’ returns and refund policies, or (ii) if the return is an item purchased online, when the returned item is processed by Arnotts and the customer’s refund is completed in accordance with Arnotts’ returns and refund policies.
• 2.14 If the Points earned on a Transaction have been redeemed by the Member at the time of the return of that item, the Account will show a decrease in an amount commensurate to the value of the returned item.
• 2.15 Where the Account value is zero and Points earned on the Transaction have been redeemed by the Member at the time of the return of that item, the Account will show a negative balance, and the balance will only return to nil once the appropriate Points have been accumulated on the Account.
• 2.16 If a Member has redeemed Points towards the payment (full or part payment) of an item that is subsequently returned in accordance with Arnotts returns policy these Points will be credited back on to the Account at the time of the completion of the return of the item.
• 2.17 If a product acquired through the redemption of Points is damaged or defective in any way, Arnotts defective product policy will apply if the Member chooses not to accept a replacement product, Arnotts will credit the Account for the number of Points redeemed.

Points Expiry

• 2.18 On 30th September each year, points earned in the previous calendar year will expire.
• 2.19 Members will receive a statement of account (“Statement”), each month by email. The Statement will contain notice of the number of Points on the Account.
• 2.20 Members will have six months from the date that the Programme is terminated to redeem Points after which the Points are forfeited.

Points Transfer

• 2.21 Points cannot be transferred between Accounts or donated towards social causes. For the avoidance of doubt, replacement of a lost or stolen Wonder Card (see Section 1.3) does not result in the creation of a new Account for the Member and the new Wonder Card number will be linked to the Member’s existing Account.

Allocation of Retrospective Points

• 2.22 If a Member is not in possession of his/her physical Wonder Card or Phone (if he or she registered through the App) available at time of the Transaction In-store, the Member can use the ‘Look Up’ facility at the Till (by verifying his or her phone number registered on the Member’s Account) at the In-store till to validate the Member’s Account and register Points onto his or her Account.
• 2.23 Where the ‘Look Up’ facility described in Section 2.22 above is not used, relevant Points can be added retrospectively to his or her Account up to 28 days after the date of Transaction but not thereafter.
• 2.24 Awarding of retrospective Points is subject to the presentation of a valid receipt at any till In-store. Once the operator of the In-store till (the “Operator”) has confirmed that Points have not been awarded previously, retrospective Points will be uploaded to the Account.
• 2.25 A valid receipt will be stamped/signed at the till by the Operator as proof that the Points have been awarded to the Account (in accordance with the Arnotts Business Control Policy).
• 2.26 An award of retrospective Points can only be requested by Member In-store. For the avoidance of doubt, retrospective Points cannot be claimed via phone or Online.
• 2.27 In the event that a broadband failure is experienced In-store, Arnotts will automatically add Points retrospectively (subject to the terms above).

• 3.1 Personal data supplied to Arnotts (eg. name, address, email, telephone number) by a Member through the Registration Form or otherwise during the registration process will only be processed by Arnotts for the purposes set out below in the Privacy Policy. Other than as stated below, no personal data will be divulged to any third parties [outside of Arnotts or its data processors].
• 3.2 Arnotts can use the personal data supplied by the Member in order to manage and administer the Programme and improve the way the Programme is run; to help Arnotts understand Members’ shopping habits; to communicate information to Members; and to provide Members with relevant tailored offers by email, SMS or post, unless they opt out of the receipt of such offers in accordance the Privacy Policy below.
• 3.3 Arnotts can also use information relating to sets or groups of Members, without identifying Members, to enhance its understanding of Member behaviour and enable Arnotts to improve its service in general.
• 3.4 A Member can 'opt out' of such marketing communications at any time, free of charge, if he/she does not want to be contacted by Arnotts for direct marketing purposes, by ticking the appropriate box on the Registration Form or App, by contacting the Arnotts Help Desk on (01) 805 0455.
• 3.5 A Member has the right to request his/her data currently held by Arnotts. Member may also have the right to rectify, block or erase his or her personal data to the extent that it is inaccurate. Subject to applicable law, Arnotts will provide Member with a copy of his/her personal data as soon as practicable. There may be a charge for such a request (which will not be higher than an amount permitted by applicable law, currently €6.35). Arnotts may also request proof of identification to verify Member’s access request. Any queries in relation to personal data should be sent in writing to: The Loyalty Manager, Brown Thomas Arnotts Ltd., 12 Henry Street, Dublin 1. If Member’s personal data held by Arnotts is inaccurate, Member should inform Arnotts in writing and Arnotts will make the necessary amendments, erase or block the relevant personal data as requested by Member and notify Member within 40 days of such request that the relevant action has been taken. All such requests should be addressed to: The Loyalty Manager, Brown Thomas Arnotts Ltd., 12 Henry Street, Dublin 1.
• 3.6 It is important that Members’ personal data are kept up to date in order that Arnotts can operate the Programme effectively. If a Member wishes to change or update Member’s personal data on his/her Account, Member can do so (i) online by updating the ‘My Account’ page; (ii) by contacting the dedicated Arnotts Help Desk on (01) 805 0455 ; or (iii) by changing his or her profile via the Self Service Menu on the App. 3.7 Any information provided by you in the Registration Form or gathered by Arnotts during any visits to the Programme website shall be subject to the terms of the Arnotts Privacy Policy which are incorporated herein and can be accessed at www.arnotts.ie/privacy-and-cookie-policy.html
• 3.7 Arnotts may disclose Members’ personal data if it sells or buys any business or assets, in which case Arnotts may disclose personal data to the prospective seller or buyer of such business or assets. If Arnotts or all or some of its assets are acquired by a third party, Members’ personal data may be one of the transferred assets. Such disclosure or transfer will not alter a Member’s rights in respect of the use that can be made of personal data by the successor or acquiring company.
• 3.8 Arnotts may assign and transfer all of its rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without Arnott’s prior written consent.
• 3.9 By either signing the hard copy registration form, registering online through the Registration Form or the sign-up screen on the App, Member agrees to abide by the Terms and this Data Protection Notice.
• 3.10 Please check our Privacy Policy at www.arnotts.ie/privacy-and-cookie-policy.html frequently to ensure that you are aware of any changes.