Wonder Card Terms & Conditions General

– UPDATED 07/10/2021

DEFINITIONS

In these Terms:
*T&C’s apply
Account
has the meaning set out in Section 1.11 below;
Arnotts Card”  
means the Arnotts store card or any other charge/payment card made available by Brown Thomas Arnotts from time to time;
“Arnotts Cardholder”  
means the owner of the Arnotts Card;
“App”  
means the digital Wonder Card or Brown Thomas Loyalty digital card in the Arnotts or Brown Thomas App, available on the Apple IOS operating system and the Android operating system;
“Gift Card”  
means an Arnotts Gift Card purchased at: Arnotts Department Store located at 12 Henry Street, Dublin 1 or at www.arnotts.ie;
“In-store”  
means in Arnotts Department Store located at 12 Henry Street, Dublin 1, and, any Brown Thomas or BT2 store;
“Online”  
means via the Arnotts or Brown Thomas website or other such Arnotts or Brown Thomas websites or web-based service as designated by Brown Thomas Arnotts from time to time;
“Member”  
means the holder of an Account;
“Points”  
has the meaning set out in Section 2.1 below;
“Programme”  
means the Wonder Card programme as described in, and subject to, these Terms;
“Terms”  
means the general terms of use of the Programme.
“Wonder Card”  
means (i) the physical loyalty card used in Arnotts, and/or
(ii)  the App (except in Sections 1.2, 1.3 and 2.21 where reference to the Wonder Card is only to the physical loyalty card);
“Primary Card”  
means the primary Loyalty Card on an Account, designated to accumulate and redeem loyalty points.
“Associate Card”  
means a secondary Loyalty Card/s on an Account, designated to accumulate loyalty points which may only be redeemed by the Primary Card.

1. GENERAL

1.1 The promoter of the Programme is Brown Thomas Arnotts Limited (“Brown Thomas Arnotts” “Brown Thomas” “Arnotts” or “we”) with registered offices at 92 Grafton Street Dublin 2. Except as indicated in these Terms, the Programme applies equally to transactions carried out in Arnotts and Brown Thomas, subject to these Terms.

1.2 The Wonder Card is the property of Brown Thomas Arnotts and it must be promptly returned to Arnotts or Brown Thomas or destroyed if so requested by Brown Thomas Arnotts.

1.3 In the event that a Wonder Card is damaged, lost or stolen, Brown Thomas Arnotts may, at its discretion, provide a replacement loyalty card. Replacement cards can be obtained in In-store and registered either In-store or Online. Brown Thomas Arnotts does not accept any liability for lost, stolen or damaged loyalty cards.

1.4 The Wonder Card is not a credit, payment or cheque guarantee card.

1.5 Brown Thomas Arnotts may amend these Terms from time to time. Brown Thomas Arnotts may notify Members of any changes to these Terms. Notices detailing any revised Terms will be available Online or on the App. If a Member uses their Wonder Card following a change in the Programme the Member will be deemed to have accepted the change. Brown Thomas Arnotts may revoke membership of the Programme at any time and if so, any Points the Member have accumulated with Arnotts and/or Brown Thomas in respect of both the Programme and the Brown Thomas loyalty programme will be forfeited. In each case, Brown Thomas Arnotts will not be liable for any resulting loss or damage.

1.6 In addition to paragraph 2.20, Members must present a plastic or digital Brown Thomas or Arnotts Loyalty Card, when making a purchase in order to earn points on that purchase. Members earn 1 point for every €1 spent (2 points for every €1 spent for Platinum Members). Points earned on in-store transactions will be applied to a Member’s account and available to spend within 3 days of the in-store transaction or within 3 days of the online order item being shipped.

1.7 Membership is tiered according to each Member’s combined spend with both Arnotts and Brown Thomas, with each tier of membership offering enhanced benefits. Brown Thomas Arnotts reserves the right to change a Member’s tier at its discretion where the Member’s spend substantially decreases.

1. Wonder Tier

Wonder Tier membership applies to Members who have spent up €1,000 in a calendar year.

2. Wonder Plus Tier

Wonder Plus Tier membership applies to Members who have spent over €1,000 and up to €4,999 in a calendar year.

3. Wonder Platinum Tier

Wonder Platinum Tier membership applies to Members who have spent over €5,000 in a calendar year.

Wonder Platinum Memberships expire annually.

Wonder Platinum Membership will be retained for a full year once the Member meets the Wonder Platinum criteria of €5,000 spend in the previous calendar year.

1.8 If a Member spends more than €5,000 within a calendar year they will start to earn 2 points for every additional €1 spent, and they will continue to earn 2 points for every €1 spent provided their annual spend exceeds €5,000.

1.9 Points can only be earned at the higher threshold from the day following the purchase which qualified the Member for the increased points. Increased points will not be applied retrospectively to any element of the qualifying purchase. Brown Thomas Arnotts may also offer bonus points in its absolute discretion at certain times. Members can check their points balance by setting up an on-line account at www.arnotts.ie and linking their loyalty card.

1.10 Members may redeem Points as outlined in Section 2.5 below subject to all applicable laws and regulations and subject also to income tax and other taxes which shall be the sole liability and responsibility of the Member. Brown Thomas Arnotts does not accept any liability for Points (as defined below) accrued on or redeemed from the Loyalty Card without the Member’s knowledge.

1.11 To become a Member an applicant must become a registered account holder by creating an account and completing a hard copy registration form and submitting it to Arnotts In-store or by an online registration form on the Arnotts website, or by registering via the App available for Apple iOS or Android operating systems on Google Play or Apple App Store (not all Android devices may be supported). Once the Account is created and validated by Arnotts the Wonder Card Account becomes active (“Account”).

1.12 A notification email of the successful and completed account information will be sent to Members upon the Account becoming active.

1.13 The Member is obliged to notify Brown Thomas Arnotts in writing of any change in the Member’s address or other Member details. Member addresses can be updated online or by emailing the loyalty team at onlinecustomerservice@arnotts.ie.

1.14 Brown Thomas Arnotts may, at its discretion, suspend, alter, amend or terminate the Programme at any time on giving reasonable notice to the Members, which notice may be given online, on the App, through email communication to the Members or by displaying notices In-store.

1.15 Brown Thomas Arnotts reserves the right to decline, issue or withdraw the Wonder Card at any time without prior notice to the Members. For the avoidance of doubt, in such an event, the Member shall be withdrawn from both the Arnotts Wonder Card Programme and the Brown Thomas loyalty programme. Members may be removed from the Programme at any time at the discretion of Brown Thomas Arnotts.

1.16 All Members must be at least 18-years-old on the date of creation of his/her Account.

1.17 The Arnotts loyalty scheme is only available to customers with a billing address within Ireland. Unfortunately, if a billing address is entered which is outside of Ireland, the earning and burning of loyalty Points is not possible.

1.18 Brown Thomas Arnotts staff, retired staff and concession staff may participate in this Programme, but are not eligible to redeem Points against Wonder Card-related competitions or games, or against Member-only product offers.

1.19 Membership of the Programme is personal to the Member. Each Member is responsible for the proper use and security of his/her Loyalty Card and his/her Points. Where a Member has been given (or where a Member has chosen) a password which enables the Member to access certain parts of Online or the App the Member is responsible for keeping this password confidential. A Member cannot share or transfer his/her Points. A Member may link one or more Associate Cards to a single Account, for the sole purpose of accumulating points on that Account. However, each Account may only have one Primary Card linked, which can be used to redeem any accumulated points on that Account. A maximum of ten cards may be linked to any one account to facilitate the collection of points within families or households.


2. THE PROGRAMME

Earning Points
2.1 Points can be earned by Members: 1) on purchases In-store and Online with Brown Thomas and Arnotts and 2) by redemption of Gift Cards;

2.2 Points cannot be earned by Members: 1) on the purchase of Gift Card/s; 2) on delivery charges; 3) on gift wrap options; 4) on In-store parking; 5) on In-store gratuities; 6) on In-store alterations; 7) on purchases of wedding gifts; 8) on Points redeemed; 9) purchase of alcohol and 10) on any other item not listed in Section 2.1 above.

Redeeming Points
2.3 Members can only redeem Points in-store and on Online or via the App.

2.4 Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms.

2.5 Brown Thomas Arnotts has the right at its sole discretion to determine from time to time which products and services qualify for Points and the number of Points that will be credited for a transaction.

Returns/Refunds
2.6 On the return of an item that earned Points, the number of Points earned on the original transaction shall be deducted from the Member’s Account. The deduction will occur when (i) a refund is completed In-store in accordance with Brown Thomas Arnotts’ returns and refund policies, or (ii) if the return is an item purchased online, when the returned item is processed by Brown Thomas Arnotts and the customer’s refund is completed in accordance with Arnotts’ returns and refund policies.

2.7 If the Points earned on a transaction have been redeemed by the Member at the time of the return of that item, the Account will show a decrease in an amount commensurate to the value of the returned item.

2.8 If a Member has redeemed Points towards the payment (full or part payment) of an item that is subsequently returned in accordance with Arnotts returns policy these Points will be credited back on to the Account at the time of the completion of the return of the item.

2.9 Where the Points earned on a transaction have been redeemed by a Member prior to the return of an item, causing the account to go into a negative balance, the Points balance will temporarily appear as zero in the Member’s Account and will only appear as a positive balance once a sufficient number of Points have been accumulated on the Account.

2.10 If a product acquired through the redemption of Points is damaged or defective in any way, Arnotts defective product policy will apply. If the Member chooses not to accept a replacement product, Arnotts will credit the Account for the number of Points redeemed.

Points Expiry
2.11 On 30th September each year, Points earned in the previous calendar year will expire.

2.12 Members will receive a statement of Account (“Statement”) each month by email. The Statement will contain notice of the number of Points on the Member’s Account.

2.13 Members will have six months from the date that the Programme is terminated to redeem Points after which the Points shall be forfeited.

Points Transfer
2.14 Points cannot be transferred between Accounts or donated towards social causes. For the avoidance of doubt, replacement of a lost or stolen Wonder Card (see Section 1.3) does not result in the creation of a new Account for the Member. Where Member’s card is lost or stolen, Member may download the Arnotts App and digital Wonder Card. If Member has already linked a Wonder Card to an online account, their virtual Wonder Card will be available in the App. If Member has not linked their card to an online account, they can download the App and contact Arnotts Customer Service to have their Wonder Card linked. Alternatively, Member may request a replacement physical Wonder Card which will then need to be linked to the Member’s existing Account. This can be done by contacting Arnotts Customer Services on (01) 805 0400.

Allocation of Retrospective Points
2.15 If a Member is not in possession of his/her physical Wonder Card or Digital Card on the App (if he or she has registered through the App) at time of the transaction In-store, The Member can have their points added to their Loyalty Account by emailing a copy of their receipt to onlinecustomerservice@arnotts.ie. It may take up to 30 days before retrospectively added points appear on Member’s account. Members can avail of this service up to 28 days from the date of the transaction.


3. LOYALTY BENEFITS

3.1 Double Points on Sustainable Edit

All Arnotts Wonder Card Members earn an additional 1 point for every €1 spent on products from the Sustainable Edit. Wonder Platinum Members earn 3 points for every €1 spent on products in the Sustainable Edit range; 2 standard points plus 1 additional point for every €1 spent on products from the range. Items in the Sustainable product range are subject to change. It may take up to 14 days for the additional points to be added to a Member’s loyalty account.

3.2 Birthday Points

In order for a Member to qualify for triple Birthday Points, Members must have provided a date of birth when registering for the loyalty programme. Triple points apply to all eligible purchases made with Arnotts in store or online, in the 7 days before, on the day of and 7 days after the Member’s birthday. Depending on the birthday date and when the Member shops if may take up to 30 days for the additional birthday points to be added to the Member’s loyalty account.

3.3 Hands Free Shopping

Hands-Free Shopping service is available in Arnotts Henry Street, and all Wonder Card Members are eligible to avail of the service free of charge. Members will be required to provide their full name and a mobile number when requesting the service, and to present their till receipt when collecting their shopping. Shopping must be collected on the same day of purchase and all bags must be collected at least 30 minutes before the store closes. All goods left with Arnotts shall remain at the sole risk of the Member and Arnotts does not accept any liability for lost or stolen goods howsoever arising. This benefit is subject to availability.

3.4 Free Tea or Coffee (or Dessert for Wonder Platinum Tier Members) When Dining

Wonder Plus tier Members are entitled to a free regular tea or coffee drink when ordering a main course in participating restaurants in Arnotts Henry Street. Wonder Platinum tier Members are entitled to either a free regular tea or coffee drink or a free dessert when ordering a main course in the same sitting, in participating restaurants in Arnotts Henry Street. The benefit is redeemable by Loyalty Members who are designated as Wonder Plus or Wonder Platinum tier Members (as applicable) at the time of purchase, and is redeemable in Homemade and The Kitchen restaurants in Arnotts Henry Street. In order to redeem the benefit, the Member must provide proof that they are a Wonder Plus or Wonder Platinum tier Member (as applicable) at the time of redemption by presenting their digital Wonder Card on the App. This benefit is subject to availability.

3.5 Free Home Delivery from Store 

Free Home Delivery from Store is available exclusively to Wonder Platinum Members. In order to redeem the benefit, the Member must provide proof that they are a Wonder Platinum tier Member at the time of booking by presenting their digital Wonder Card on the App in store. The service is available in Arnotts Henry Street and delivery may be made the same day or next day depending on availability of the service on the day of booking and the Member’s delivery address. For same day delivery, requests must be made before 4pm. For next day delivery, requests must be made before 6pm. The service is available only within a 15 kilometre radius of the store location. All goods left with Arnotts shall remain at the sole risk of the Member and Arnotts does not accept any liability for lost or stolen goods howsoever arising. This benefit is subject to availability.

3.6 Fitting Room at Home

The benefit is available free of charge up to twice a year to customers who are Wonder Platinum Members at the time of booking. Members must provide proof of Wonder Platinum tier status by sharing their loyalty account number at time of booking. If a customer loses their Wonder Platinum status before they have redeemed the service a second time in a year, they are deemed ineligible for the second service. The Member may choose up to 20 items, or items up to a value of €20,000 per appointment. A sales receipt for any items purchased will be posted out to the Member following payment. The service is available only within a 15 kilometre radius of the store location. This benefit is subject to availability.

3.7 Complimentary Basic Alterations

The complimentary basic alteration service is available exclusively to Members who are Wonder Platinum tier Members at the time the service is booked. Wonder Platinum Members must provide proof of their tier status at time of booking by presenting their digital Wonder Card on the App in store. It may be necessary to make an appointment for alterations, as the service cannot be guaranteed at all times. Alterations available with this service are cuff and hem alterations: sleeve length, skirt/dress length and trouser/jeans length. The customer can choose to collect the item/s in store or, provided the delivery address is within a 15 kilometre radius of the store, ask for the items to be delivered. Brown Thomas Arnotts shall not be liable for any damage or loss in the goods howsoever occurring. This benefit is subject to availability.

3.8 Other Benefits

Wonder Card Loyalty Members can enjoy lots of other exclusive benefits including complimentary personal shopping for all tiers, free standard home delivery on online purchases for Wonder Platinum Members, invitations to in-store fashion shows and events and occasional surprise treats in store. Wonder Card Members can also avail of many of the benefits listed above with Brown Thomas as well as Arnotts. Visit brownthomas.com for details and terms and conditions.

4. DATA PROTECTION NOTICE 

4.1 Personal data supplied to Brown Thomas Arnotts (e.g. name, address, email, telephone number) by a Member during the registration process will only be processed by Brown Thomas Arnotts for the purposes set out below and in accordance with our Privacy Policy. Other than as stated below, no personal data will be divulged to any third parties outside of Brown Thomas Arnotts or its data processors, unless required by law, or in order for us to comply with our legal and regulatory obligations or the protection of our interests or for defence against a legal claim.

4.2 Accounts and transactions may be monitored in order for us to comply with our legal and regulatory obligations.

4.3 Brown Thomas Arnotts can use the personal data supplied by the Member in order to manage and administer the Programme and improve the way the Programme is run; to help Brown Thomas Arnotts understand Members’ shopping habits; to communicate information to Members; and to provide Members with relevant tailored offers by email, SMS or post, unless the Member opts out of the receipt of such offers in accordance the Privacy Policy below.

4.4 Brown Thomas Arnotts can also use information relating to sets or groups of Members, without identifying Members, to enhance its understanding of Member behaviour and enable Brown Thomas Arnotts to improve its service in general.

4.5 A Member can 'opt out' of such marketing communications at any time, free of charge, if he/she does not want to be contacted by Arnotts for direct marketing purposes, by ticking the appropriate box on the Registration Form or App or by contacting the Arnotts Customer Services on (01) 805 0400.

4.6 A Member has the right to request his/her data currently held by Brown Thomas Arnotts. Member may also have the right to rectify, block or erase his or her personal data to the extent that it is inaccurate. Subject to applicable law, Brown Thomas Arnotts will provide Member with a copy of his/her personal data as soon as practicable. There may be a charge for such a request (which will not be higher than an amount permitted by applicable law, currently €6.35). Brown Thomas Arnotts may also request proof of identification to verify Member’s access request. Any queries in relation to personal data should be sent in writing to: The Data Protection Officer, Brown Thomas Arnotts Ltd., 92 Grafton Street, Dublin 2. If Member’s personal data held by Brown Thomas Arnotts is inaccurate, Member should inform Brown Thomas Arnotts in writing so that the necessary amendments can be made and to erase or block the relevant personal data as requested by Member. Brown Thomas Arnotts will notify Member within 40 days of such request that the relevant action has been taken. All such requests should be addressed to: Data Protection Officer, Brown Thomas Arnotts Ltd., 92 Grafton Street, Dublin 2.

4.7 It is important that Members’ personal data is kept up to date in order that Brown Thomas Arnotts can operate the Programme effectively. If a Member wishes to change or update Member’s personal data on his/her Account, Member can do so (i) online by updating the ‘My Account’ page; (ii) by contacting the dedicated Arnotts Help Desk on (01) 805 0400; or (iii) by changing his or her profile via the Self Service Menu on the App. For customers who have an online account with both Brown Thomas and Arnotts, changes made to Member personal data on his/her account on each website will be reflected on the other.

4.8 Any information provided by you in the Registration Form or gathered by Brown Thomas Arnotts during any visits to the Programme website shall be subject to the terms of the Brown Thomas Arnotts Privacy Policy which are incorporated herein and can be accessed on the Arnotts website.

4.9 Brown Thomas Arnotts may disclose Members’ personal data if it sells or buys any business or assets, in which case Brown Thomas Arnotts may disclose personal data to the prospective seller or buyer of such business or assets. If Brown Thomas Arnotts or all or some of its assets are acquired by a third party, Members’ personal data may be one of the transferred assets. Such disclosure or transfer will not alter a Member’s rights in respect of the use that can be made of personal data by the successor or acquiring company.

4.10 Brown Thomas Arnotts may assign and transfer all of its rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without prior written consent of Brown Thomas Arnotts.

4.11 By either signing the hard copy registration form, registering online through the registration form or the sign-up screen on the App, Member agrees to abide by the Terms and this Data Protection Notice.


5. Miscellaneous

5.1 If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

5.2 All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into these terms or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.

5.3 Other than for death or personal injury arising from the negligence of Brown Thomas Arnotts, to the extent permitted by law, Brown Thomas Arnotts shall not be liable for any loss, damage or consequential damage of any nature in contract, tort (including negligence) or otherwise caused by the acceptance of the terms and conditions, entry, or in connection with the Programme.

5.4 These terms and conditions shall be governed by Irish law and the Courts of the Republic of Ireland shall have exclusive jurisdiction.