Republic of Ireland - An Post Returns

• • Step 1 Fill out the Returns Form included with your order and enclose it with your goods. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit. If you do not have your Returns Form you can reprint it here
• • Step 2 Go to An Post Click and Post Returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. You will have two options:
  Option A - Print the An Post label and stick to your parcel ensuring you have removed any other labels. Present the parcel at your local An Post and request a receipt. Please retain this as your proof of postage until your refund has been processed. Please note items may take up to 14 days to reach us.
  Option B - Book a collection. An Post will collect the parcel from a specified address on a nominated day. If selecting this option An Post will provide the label and affix to your parcel for you.

Please note items may take up to 14 days to reach us.

Northern Ireland – Postal Returns

• • Step 1 Fill out the Returns Form included with your order and enclose it with your goods. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.
• • Step 2 Go to DPD.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.

Please note items may take up to 14 days to reach us.

Furniture Returns

You may return standard items of furniture purchased online within 14 days of delivery receipt, unassembled, in original packaging and fit for resale.
As our furniture items are generally made to order, a pickup and restocking fee of 20% of the item's sale value will generally apply for standard furniture returns purchased online and a flat fee of €39 will apply for any Rathwood Furniture returned. This will cover the pickup of your furniture and internal administrative costs. Please get in touch with furnitureaftersales@arnotts.ie if you would like us to arrange pickup and refund. Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.

Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.

Please see our full furniture returns policy here.

Pre-loved returns policy

All items can be returned within 14 days of purchase (for in-store sales) and within 14 days of receipt of your purchase (for online sales). The item(s) must be in the same condition that it was sold in and returned with tags still attached and with all items it was supplied with, including the certificate or letter of authenticity and original receipt. Please note that given the unique characteristics of each pre-loved item, a thorough inspection will be carried out by our expert teams before we can process your refund. Your return rights will not apply if the fault, including wear and tear, was pointed out to you before you bought the item.

Processing your refund

Once your returned items are received and inspected, a refund will be issued to your original payment card as soon as possible. This can take up to 14 days after the date on which you informed us of your decision to return the goods. If you received an incorrect item, we will also reimburse you for the cost of postage.

WEEE Returns (Waste Electrical And Electronic Equipment)

We work in line with the Environmental Protection Agency (EPA) so you can bring back waste (WEEE) to Arnotts free of charge when you are purchasing an electrical item. Waste batteries may be returned free of charge. You may return your item in our Living and electrical departments in-store. Our Producer Registration Number is 00452WB.