How To Return An Item(s)

Online purchases can be refunded within 21 days of receiving your order. All returned products must be accompanied by the original receipt. It is your responsibility to ensure that the products are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service. Please note returns through An post will be charged at €4.95.

In-store purchases can be exchanged within 28 days of purchase or refunded within 14 days of purchase, provided the products are returned as sold and accompanied by the original receipt.

Nothing in this policy will impact your statutory rights.

Non-returnable items:

• unsealed, opened and worn items;
• made-to-measure, made-to-order, altered, or personalised items;
• items that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
• all food items (including hampers);
• beauty products where packaging has been removed or unsealed;
• intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
• bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
• gift cards;
• seasonal products, Christmas decorations, and Christmas trees;
• earrings and pierced jewellery; and
• paper carrier bags.

You can read our full Online Returns and Exchanges policy here and our full In-Store Returns and Exchanges policy here.

Online Purchases

Republic Of Ireland

Option 1. Return An Online Order Via Post

Step 1 Fill out the Returns Form included with your order and enclose it with your products. Pack your product carefully, preferably in the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit. If you do not have your Returns Form you can reprint it here.

Step 2 Go to An Post Returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. You will have two options:

Step 3 Under the Retailer selection box, please select ‘Arnotts’ to ensure a fast refund. Please note, if you are returning an electrical item, you should select the 'Arnotts Electrical' option.

Step 4 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection. Please note it may take up to 14 days for your items to reach us.

Availing of the above service allows you to return a package up to 20kg at a preferential rate.

Option 2. Return Items To Store

Online purchases must be returned within 21 days from when you received your order and be in a saleable condition along with the order confirmation, email and dispatch invoice. 

 

Northern Ireland

Step 1 Fill out the Returns Form included with your order and enclose it with your products. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.

Step 2 Go to DPD.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.

Please note items may take up to 14 days to reach us.

Availing of the above service allows you to return a package up to 20kg at a preferential rate.

In-Store Purchases

These may be exchanged within 28 days, or refunded within 14 days of purchase. Please note merchandise must be accompanied by an original receipt or a digital receipt on the Arnotts App. and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey. Refunds are issued to the original method of payment. A gift receipt is not an original receipt. Reduced price merchandise may only be exchanged.

You may return item(s) in-store by visiting the Click & Collect location at the Lower Basement Level.

Furniture Items Purchased Online

You may return standard items of furniture purchased online within 14 days of delivery receipt, unassembled*, in original packaging and fit for resale. Please note that mattresses and divans cannot be returned after they are unsealed for hygiene reasons. Special order furniture items cannot be returned.

Courier fee will apply for all furniture returns :
Caseys Furniture  €159 / £159
Rathwood Furniture €39 / £39

*Please ensure that you are completely satisfied with your purchase before assembly starts as if its assembled or part assembled , then unfortunately, this is deemed as acceptance of the products and they can therefore not be returned. 

To arrange a furniture return, please follow the below steps:

Step 1 - Ensure the item is in its delivered form and original packaging, undamaged and not tampered with in any way.

Step 2 – Contact the Arnotts Customer Service team  here detailing your order number and request for a furniture return collection. Please provide any details relevant to the reason for return.

Step 3 – Arnotts will contact you to arrange a collection service and take payment for the applicable restocking fee. The collection will be carried out by our furniture suppliers (Caseys or Rathwood) from your home address.

Step 4 – Our furniture supplier will assess the item to ensure the product is re-sellable and within the returns policy noted above. Please allow up to 5 days from the date of collection for this to be completed.

Step 5 – Your refund will be processed usually within 14 days from the date of collection.

Please see our full online furniture returns policy here.

 

Furniture Items Purchased In-store

All furniture is supplied and delivered by third party suppliers. Please contact our customer service team here for returns of furniture items purchased in-store.

Pre-Loved Returns Policy

All items can be returned within 14 days of purchase (for in-store sales) and within 14 days of receipt of your purchase (for online sales). The item(s) must be in the same condition that it was sold in and returned with tags still attached and with all items it was supplied with, including the certificate or letter of authenticity and original receipt.

Please note that given the unique characteristics of each pre-loved item, a thorough inspection will be carried out by our expert teams before we can process your refund. Your return rights will not apply if the fault, including wear and tear, was pointed out to you before you bought the item.

Processing Your Refund

Once your returned items are received and inspected, a refund will be issued to your original payment card as soon as possible. This can take up to 14 days after the date on which you informed us of your decision to return the goods. If you received an incorrect item, we will also reimburse you for the cost of postage.

Waste Electrical And Electronic Equipment (WEEE) Returns:

We will take back your WEEE on a one-for-one, like-for-like basis, free of charge in our electrical departments in-store. We will also take back your used portable batteries on a one-for-zero basis. You are not obliged to make any purchase when returning old batteries.

Our Producer Registration Number is 00452WB.