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Refunds & Returns
How to return an item(s)
You may return item(s) in-store by visiting the Click & Collect location at the Lower Basement Level.
An Post Returns
Our returns service is operated by An Post. A fee of €4.50 applies per parcel for all returns. To avail of the An Post returns service, go to ReturnMyShopping.ie . Follow the simple instructions on how to return your item(s) and print your An Post label.
Fill out a Returns Form and enclose it with your goods. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit. The goods are your responsibility until they reach us, so make sure they’re packed properly and can't get damaged on the way.
Place the An Post label on the parcel and ensure there are no other labels attached to your package. Present the parcel at your local Post Office and ask for a receipt. Please retain proof of postage until your refund has been processed.
Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that:
- It is within 14 days of delivery receipt.
- The goods are in perfect condition and have not been assembled.
- The goods are in their original packaging and fit for resale.
- A pickup and restocking fee of 20% of the items sell value will apply for furniture returns. This will cover the pickup of your furniture and internal administrative costs. Please get in touch with firstname.lastname@example.org to arrange pickup and refund.
- Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.
- Please note that for hygiene reasons, mattresses and bed sets cannot be returned unless they are in their original packaging and the seal has not been broken.
This Returns Policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Return Pal App
You may use the An Post Return Pal app to order a return for the next working day. The postman will collect the item from a nominated address or safe place. You do not need to print any labels. However, if you prefer, you may still return your item to the post office, using the 2D barcode.
An Post Courier
There is an option available to customers in Dublin only to have returns collected by an An Post courier from your home, which incurs a fee payable by the customer. If you return your item(s) using this or other courier services/options, Arnotts will not reimburse you for the charge you might occur.
Processing your refund
Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment. If you received the wrong product, we will reimburse you for the cost of postage.
You can return an item within 14 days of receipt of your order. All returned items must be unworn, unused and in their original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.
Any breakages or damages must be reported to us within 24 hours of delivery. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.
In the interest of safety and hygiene, personal grooming products, hats, lingerie, hosiery, underwear, earrings, swimwear, mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors cannot be returned once the packaging has been opened or damaged, unless faulty. Beauty products and computer software which contain a security seal can only be returned if the security seal has not been tampered with and/or unsealed. Watches and jewellery cannot be altered in any way. Personalised items cannot be exchanged, refunded or returned unless damaged or faulty
On inspection of the goods, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods. Please contact us at email@example.com for further information. We will be happy to help you in any way that we can
Christmas Extended Returns Policy
Over the festive period unsuitable Christmas Gifts can be returned with an original gift receipt for an exchange/gift card by Sunday, 6th January 2019.