TERMS AND CONDITIONSPurchase of Furniture

1. Payment Terms

1.1 A minimum deposit of 25% is required for all orders purchased in our furniture showrooms

1.2 A minimum deposit of 50% is required for all special orders purchased in our furniture showrooms

1.3 Payment in full is required for all floor models or orders where the goods are in stock

1.4 Payment in full is required at time of purchase on all orders where the goods are delivered directly to you by the manufacturer

2. Changing Orders

2.1 Changes to your original order are permitted within 7 days of your order date. If you cancel your order within this 7-day period your deposit will be returned in full. Your deposit will not be returned if you cancel or amend your order after this 7-day period. Any subsequent orders or amendments to your order will require a further deposit as per Payment Terms.

2.2 In the unlikely event that your order is unavailable from our supplier, you will be notified by us. If a suitable alternative product cannot be agreed on, your deposit will be returned to you in full.

3. Delivery

3.1 Immediate delivery is required for all shop floor models and stock pieces purchased. All shop floor models purchased are sold as seen and must therefore be inspected by the customer prior to sale as returns, refunds or exchanges will not be permitted.

3.2 The lead time quoted on your order is approximate only and given in good faith. Although Arnotts will endeavour to keep to this timeframe, if goods are delayed for any reason we cannot accept liability for consequential losses as a result.

3.3 You will be notified by telephone and/or in writing when your order is available. All outstanding balances must be paid within 7 days of notification of the arrival of your order to the Arnotts Warehouse. If an outstanding balance has not been paid within this 7-day period we will communicate in writing to you. Subsequent failure to pay this balance within 4 days of receiving the written request will result in you forfeiting your deposit and the re-sale of your order.

3.4 Payment in full is required prior to delivery and installation.

3.5 You, the customer, are responsible for ensuring that the size and colour of the furniture you choose is suitable for the area intended. Arnotts will not be held responsible for goods that do not fit and as a result, will not accept return of goods on this basis.

3.6 We recommend that you take measurements of the item(s) you intend purchasing and check that the size(s) of the item(s) are suitable for the designated room. This should be done prior to confirming your order. Please remember that furniture will always seem smaller in a furniture showroom. Variances in wood, marble and leather are to be expected as no two pieces of furniture cut from unique materials can be identical to those that are on display.

3.7 Storage will be facilitated free of charge for a maximum period of 14 days from initial notification of the arrival of your order to the Arnotts Warehouse. Free-of-charge storage beyond this 14-day period is not possible and a charge of €50 will apply for every week, or part thereof, until delivery has been accepted. This storage charge must be paid prior to delivery.

3.8 If you chose to relocate your furniture to any private storage facility directly from the Arnotts Warehouse, Arnotts will deliver your furniture to this location. However on the arrival of your furniture to your elected facility, Arnotts hold no further liability or relocation obligation in respect of your furniture.

3.9 A delivery charge may have been included on your order. Any such charge will have been itemised on your order docket. Full details of our delivery charges are available on request.

3.10 Arnotts are only responsible for delivery to your entrance door. However, at your request, our delivery team will place your furniture in your room of choice, strictly at your own risk and without any liability to Arnotts in the event of any accidental damage to your furniture, property or premises beyond your entrance door. It is the customer’s responsibility to ensure that there is sufficient and safe access for items selected to the designated area and that there is sufficient access for our delivery lorry to reach the delivery address.

4. Furniture Care

4.1 It is the customer’s responsibility to ensure you refer to and follow the manufacturer’s guidelines in caring for your furniture. Additional copies of guidelines can be made available on request.

4.2 We recommend the use of felt pads to be put on all furniture legs and to take extra care when moving furniture around the room to avoid unnecessary damage to wooden or tiled floors.

4.3 Each delivery of goods must be inspected by the customer or nominated representative to confirm receipt of goods. Any complaints in relation to goods having suffered accidental damage prior to delivery must be notified to Arnotts within 4 days of delivery.

5. Risk & Title

5.1 The risk to the goods shall pass to the buyer upon delivery of the goods to your entrance door at the agreed address. The title of the goods shall not pass from Arnotts until the price of the goods and services ordered by the customer from Arnotts is paid in full.

5.2 In the event that a product defect or health and safety concern is notified to Arnotts in relation to the product which you have ordered/purchased, you will be notified by Arnotts as soon as is reasonably practicable. In such circumstances, you hereby agree and consent to the provision of your contact details (without further contact with you) to the product supplier and/or other necessary/relevant third parties, strictly for the purposes of assessing, inspecting, repairing, removing or replacing such product in order to prevent injury or other damage to your health and/or to prevent serious loss or damage to your property. Your contact details will not be provided by Arnotts to the product supplier and/or other necessary/relevant third parties for any other purpose (other than those expressly set out in this agreement) without your prior agreement. Arnotts will comply with its data controller’s obligations in respect of contact details provided and the lawful processing thereof, having regard to the obligations imposed by the Data Protection Act 1998.

6. Disclaimer

These terms and conditions do not affect your statutory rights under the Sale of Goods and Supply of Services Act 1980. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland.

01 805 0405
01 805 0883
01 804 5846
01 804 5852
01 804 5874
01 804 5863
01 805 0513
01 805 0499 ext. 308
Furniture After Sales
01 804 5890
Warehouse Collections
01 844 2101
01 844 2102
Delivery / Collection of Packaging
01 844 2105