Careers at Arnotts

Welcome to the Arnotts Careers page. Here you can browse through our vacancies in-store, read some interviews with our staff, get some information about what we offer, and hopefully gain some insight into what it’s like to be part of the great Arnotts Team.

About Arnotts

Arnotts has an illustrious past and an ambitious future. We have been serving customers from our Henry Street Store since 1843. Central to our longstanding tradition and success are our people. A career with Arnotts offers you a wide range of opportunities to develop your talents and realise your creativity. When you join Arnotts you become part of a team who are deeply committed to delivering on our company vision and mission.

Message from our Chairman Nigel



Nigel Blow, Chairman

Hello and thanks for taking the time to look at the Arnotts careers site. If you are here then you must be considering a career with Arnotts.

On this site you will find all the information you require to help you, should you decide to apply for a vacant position within both the Arnotts and Boyers stores. Arnotts is an iconic brand with a valued history in Irish retailing and we are very proud of our status as Ireland’s oldest and largest department store. As retail enters a new and revolutionary age we are excited about what the future holds for Arnotts and are confident we have the potential to take the brand to even greater heights.

Should you become part of the Arnotts Team, regardless of the area you will be working in, you will become a key player in delivering on our corporate vision “To be Ireland’s leading shopping destination, in store and online, delivering the Arnotts experience that exceeds all expectations for the evolving life and style of our customers. “ You will be expected to live the Arnotts Values of Pride, Performance, Imagination, Decency, Togetherness and Agility. Our values are our basic beliefs and summarise what Arnotts stands for. These values guide our behaviour with customers, suppliers and colleagues; they influence the decisions we make, how we are perceived and how performance is managed.

A career in Arnotts will offer you the opportunity to use your skills, to be part of a dynamic team, to progress and to make a difference. I wish you every success in your application and look forward to meeting you if you are successful in becoming a member of the Arnotts team.

Our Team

Have a look at our Senior Team here at Arnotts


Nigel Blow
Chairman

Ray Hernan
Chief Executive Officer

Claire Priestley
Finance Director

Deirdre Devaney
Womenswear and Beauty Buying Director

Valerie O’Neill
Menswear Buying Director

Ger Ryan
Home Buying Director

Leesa Kavanagh
Retail Director

Carmel Murphy
HR Director

John Flavin
Supply Chain Director

Damien Byrne
Head of Creative

Helen Duffy
Head of IT

Dave Evans
Head of Online

Gillian Clarke
Head of Marketing

Giuseppe Ghidini
Head of Merchandising

Here at Arnotts we are certain that it’s the amazing customer service our employees provide that keeps our loyal customers coming back time and time again. We have been around for a long time and it is our people that have kept the tradition of Arnotts alive while at the same time adapting to an ever changing retail environment.

Have a read through a few stories from some of our great people here at Arnotts

Tony Hayes
Training & Development Manager

Click here to read Tony's story

Q: Tell us where you work in Arnotts and how long you have worked for the company.

I am the Training and Development Manager here in Arnotts and I work as part of the HR and Development Team. I have been working for Arnotts since June 2007.

Q: What’s a typical day like in your role?

There is no typical day and that’s why I love my role. From delivering Induction and register training one minuet to meeting with the CEO to discuss leadership development the next my days are varied and challenging

Q: What do you love about working in Arnotts?

The thing I love most about working in Arnotts is the great people I get to meet and work with every day, there is a great team here and while we work in a challenging and fast paced environment there is always time for personal interactions that make Arnotts a fun place to work.

Q: How would you describe the typical Arnotts team member?

A typical Arnotts team member is someone who enjoys interaction with people and working as part of a team, they have high standards and work hard to achieve these standards. Service is of paramount importance to them whether they work on the shop floor or any other part of the business.

Q: What’s your strongest / best memory of Arnotts?

Being from Cork I was aware of the Arnotts name but it never really had much significance to me. I had no real idea of what the brand represented. I have worked in retail all my life so understand the importance of great service. When I purchased my first home I came to Arnotts to purchase many of the items I needed and was astounded by the service I received and said to myself that this was a business I would be proud to work in. Little did I know that a few years later that thought would be a reality.

Q: What would you say to someone who is thinking about applying to work for Arnotts?

I would say go for it! Arnotts is a great place to work and you will get back what you put in. If you are willing to put in the effort then Arnotts can offer you a challenging and rewarding career.

Q: What do you love about sales and service?

As a people person there is no better feeling than seeing a satisfied customer and knowing that you have been the person that has made the difference to them. For me when I worked on a retail shop floor this was always the case and I see that in my current role I still have customers and love and am proud when I have delivered great service to them.

Maeve Madigan
Customer Services Manager

Click here to read Maeve's Story

Q: Tell us where you work in Arnotts and how long you have worked for the company.

I am the Customer Service Manager and I am based at the Information Desk on the Ground floor. I have been working in Arnotts for almost three years and before that I worked in our sister store Boyers for four years.

Q: What’s a typical day like in your role?

Every day is completely different! The Customer Service Team deals with any issues customers may have and these change on a daily basis; no two customers are the same. We are on hand to direct and assist customers in whatever way we can to ensure they enjoy their shopping experience. Being able to think on our feet to find resolutions quickly is vital for delivering great customer service.

Q: What do you love about working in Arnotts?

I love that every day is different and every situation I encounter is unique so I am constantly learning and gaining experience. I love the team spirit and camaraderie amongst all staff throughout the store.

Q: How would you describe the typical Arnotts team member?

Friendly, helpful, efficient and competent and has great product knowledge and customer service.

Q: What’s your strongest / best memory of Arnotts?

Christmas time-when we are so busy and have so much to do but there is still such a great atmosphere in the store. Everyone pulls together to help each other and still gives each and every customer amazing service and assistance to ensure they get the perfect gift for their loved ones.

Q: What would you say to someone who is thinking about applying to work for Arnotts?

If you like working as part of a team delivering excellent service and enjoy the challenges that customer service and retail bring then definitely apply!

Q: What do you love about sales and service?

I love assisting customers and making sure they are well looked after so they leave the store feeling happy with their shopping experience. When a customer leaves the store happy then our job has been done well.

Laura Reid
Sales Manager

Click here to read Laura's Story

Q: Tell us where you work in Arnotts and how long you have worked for the company.

I have worked in Arnotts for the last 18 months and my current role is as Ladies Fashions Sales Manager. In the Ladies Fashions Department there are approximately twenty-five new and established ‘own buy’ brands and over thirty Concessions. The Ladies Division also includes Childrenswear, Uniforms, Lingerie and the biggest Shoe Department in the country!

Q: What’s a typical day like in your role?

There is no typical day in my job role which is one of the aspects that I most enjoy about working in Arnotts. Each day brings new and interesting challenges and rewards. Although the majority of my day is spent driving outstanding sales and service in the Ladies Fashions Department, I also communicate daily with Concession teams, the Buying team, the VM team, the Graphics team and the other Departments within the Ladies Division.

Q: What do you love about working in Arnotts?

The aspect I love most about working in Arnotts is that I get to work alongside some of the most respected people in the industry from the exec team to the hugely experienced sales teams. I enjoy the privilege of being involved in a business where you are a valued member of a team that is working towards the same set of extraordinary goals. It’s the Arnotts atmosphere, the diversity of the job role and the way in which the store never fails to deliver a new and interesting challenge. I love working in an environment which is constantly evolving and never falters from keeping the Customer as the central focus.

Q: How would you describe the typical Arnotts team member?

I believe that the typical Arnotts team member is diverse and exceptional. They have a passion for retail and have excellent people skills. They enjoy working in a team of over 1,000 people and take pride in not only their own career achievements but also the accomplishments of their colleagues and the store. The typical Arnotts team member is excellent at their job role, is experienced in their trade and is welcoming and supportive to all team members.

Q: What’s your strongest / best memory of Arnotts?

My strongest memory of Arnotts is funnily enough not a work memory but a shopping memory! I re-introduced my family to Arnotts last Christmas for a day’s shopping. It was really incredible to see Arnotts from a fresh perspective, through their eyes, and to see them acknowledge how the store has developed into an amazing place to shop. It was heart-warming to see the welcome they received from the team members and their excitement at the fantastic selection of brands on offer in Arnotts.

Q: What would you say to someone who is thinking about applying to work for Arnotts?

To anyone thinking about applying to Arnotts I would say ‘stop thinking and just apply’! Arnotts is a unique and incredible place to work. For me Arnotts represents the place where I wish to have a long, interesting and successful career, where I will be constantly challenged and developed and where I will be always proud to say that I work.

Q: What do you love about sales and service?

It’s the people, the challenge, the interaction with Customers, the development of the department, the reward of exceeding targets and expectations, the excitement of launching a new brand and the enjoyment of coaching team members to reach their full potential. All of the aspects involved in sales and service represent for me job satisfaction.

Helen Sweeney
Buyer

Click here to read Helen's Story

Q: Tell us where you work in Arnotts and how long you have worked for the company.

I have been with the company for 3 years now and I am one of the Womenswear Buyers with key responsibility for Contemporary, Young Contemporary and Bridge Brands.

Q: What’s a typical day like in your role?

In the buying function there are rarely two days the same, depending very much whether it’s buying season or not. In buying season typically we spend a day out at buying appointments, reviewing business and building a plan with the brands for the next season/year ahead. Back at the office a typical day would begin with analysing the sales from the day before or the previous week, making relevant changes to the floor as the sales performance necessitates. We are also in constant communication with our suppliers, our Operations team, our Creative team, our Finance team etc. so we are always kept busy!

Q: What do you love about working in Arnotts?

The People! It’s all about the team working together to provide the best experience for our customers. I also love the diversity of the role and the level of autonomy I have to achieve the desired results.

Q: How would you describe the typical Arnotts team member?

He / she has a great level of Integrity. They are dedicated, determined and passionate in what they do. Honest and extremely willing.

Q: What’s your strongest / best memory of Arnotts?

On a personal level; buying a Christening robe for my little boy 5 years ago and being overwhelmed at the offer of product and the service from the staff. Roll on 2 years later I came to Arnotts as Childrenswear Buyer! On a professional level; so far my strongest memory of Arnotts is working with the Irish Designer Peter O’Brien to create a fashion collection for Arnotts - a real pleasure!

Q: What would you say to someone who is thinking about applying to work for Arnotts?

Go for it and enjoy a positive experience. We are a business which has experienced a huge amount of change over the last 3 years and the journey is set to continue. This will bring even more new challenges, new opportunities and new experiences.
Arnotts is a proactive business which doesn’t stand still, this is what makes it exciting to be part of it!

Clara Halpin
Personal Shopper

Click here to read Clara's Story

Q: Tell us where you work in Arnotts and how long you have worked for the company.

I have worked in Arnotts since 1990. My current role is head of personal shopping. Previous to my current role I have managed ladies fashion, accessories, lingerie, beauty childrens wear and customer service departments. My role as head of personal shopping encompasses all my previous experience.

Q: What’s a typical day like in your role?

While every day is different depending on my clients and their requirements, there is a structure that is important to follow to keep the department running smoothly. My first priority is to reply to all emails and calls from customers and to manage the diary and appointment times. Myself and my assistant discuss who we have booked in for the week and we brainstorm ideas on our new collections, key looks that we have put together and how we can continue to meet and exceed our customer expectations. We get to work on our appointments and support each other during the day, while always keeping ahead of deliveries etc. so we can communicate to our clients.

Q: What do you love about working in Arnotts?

For me Arnotts is a constant in the ever changing retail landscape of Dublin city; in particular over the last ten years with the onslaught and decline of the Celtic Tiger.
Arnotts is constantly changing, evolving, and improving and it’s wonderful to be part of that; part of a new history.

Q: How would you describe the typical Arnotts team member?

Smart in appearance, intelligent in approach, intuitive, Customer focused and fun!

Q: What’s your strongest / best memory of Arnotts?

There have been many great memories; however a recent one that’s sticks out in my head as I personally felt a huge sense of pride, was the opening of our new personal shopping rooms. It was great to think imaginatively about engaging and delighting our customers.

Q: What would you say to someone who is thinking about applying to work for Arnotts?

If you have a passion for sales and service Arnotts is the best there is.
Be a leader making new tomorrows for the next generation of Arnotts customers.