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Dublin We’ve Missed You
Our Henry Street store has reopened. We have many ways you have shop safely and easily with us including booking your visit or continuing to shop remotely with our teams.
Book a shopping service: you can continue to book virtual or in-person appointments with our team.
It may take 7 - 10 working days for your items to be dispatched as we adhere to safety measures, however we will do our very best to ensure they get to you as soon as possible. Please see below for a guide to our health and safety measures in place ensuring your safely is always our top priority.
Keep Your Distance
In the interest of safety, please stay 2 metres from each other and our team.
Sanitisers are available for your safety and hygiene.
Payment with card is preferred.
Please limit your handling of products.
Practice Social Distancing
For your safety, please keep your distance.
Use of Lifts
One person only permitted in the lift at a time.
Here To Help
Our team members are here to help everyone with social distancing, please follow their directions.
Rest assured we thoroughly clean the store throughout the day.
Your safety is our top priority. If you have any questions, please contact us on Covidqueries@brownthomas.ie
Everything you wanted to know
We know you might have some questions, so we've put together all the answers you need.
A: We are fortunate to have a large store, approximately 35% of the normal footfall, but as our store is so big we expect that there will be limited impact on customer enjoyment.
A: We have implemented innovative ways of managing queues, so we are expecting minimum queuing.
A: In addition to the usual checking to ensure goods are perfect before being put on the shop floor, all goods returned will be completely sanitised and depending on the item will be put into quarantine for between 24 and 72 hours before being returned to the floor.
A: Yes we have implemented strict safety measures in our fitting rooms, including physical distancing that will mean some fitting rooms remain closed to create more space, there will be a control on the number of people using fitting rooms at any one time. There will be a big focus on sanitisation – All items tried on will be steamed cleaned and put into quarantine for 24 hours.
A: Yes, face coverings are compulsory.
A: Our restaurants and cafes are closed in accordance with government guidelines. Selected cafes are open for takeaway only.
A: There will be a limited number of toilets open for our customers to use.
Our website and app are fully shoppable across all categories.
A: Yes, is it currently mandatory to wear a face mask in our stores.
Read our policy here.
You can return faulty items and we will assist you as quickly as we can.
A: Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched. Please allow up to 7 working days for your order to be dispatched in full.
A: Unfortunately we are unable to amend an order once it has been placed, we apologise for the inconvenience caused by this.
A: We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.
It could take a few extra days for your order to be dispatched as we follow strict physical distancing measures in our distribution centre.
A: Your furniture order will be delivered within the expected timelines for each item.
A: Please email firstname.lastname@example.org with any furniture related queries and we will revert within 1-2 working days.
A: Yes, you can pay with One4all gift cards, however the purchase cannot be any more than €50. This is due to a new law that came in to effect on the 10th January 2020. You cannot use another method of payment at the same time.
A: Unfortunately, this is not a payment option on our website. However, if you email us on email@example.com with your name and phone number, a team member will be able to process your order over the phone.
A: If you usually pay your Arnotts Card bill in-store, we have a number of options available to you now.
- An automated phone system has been put in place where you can pay any amount by Visa Debit. Simply dial 01-8050436 and select option 1.
- You can also pay in the bank. You will need to bring the bill with you as it has a Bank Giro on it, or set up a direct debit or standing order.
- You can also pay in the Post Office.
A: Yes, online support is available from 9am – 5.30pm, Monday to Friday.
A: No, unfortunately we cannot change any shipping/billing address once your order has been placed as our system will not allow this.
A: Certain countries are currently experiencing additional delivery delays.
Belgium - internal delays
France - size of parcels is limited to 32cm x 24cm x 24cm. Delivery of larger parcels cannot be guaranteed until after social distancing measures are lifted.
Italy - weight of parcels limited to 25kg. Maximum length of parcels 120cm, maximum of all three dimensions is 150cm.
Luxembourg - internal delays
Portugal - delays to Madiera and Azores
Spain - internal delays
A: Simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, you will still receive Triple Points on your birthday.
A: If you cannot find your Wonder Card to register online, there are a number of options for you:
- If already have an online account and a Wonder Card: Login online account » Click “My Account” menu » Click “My Wonder Card” » Click "Link An Existing Wonder Account.”
- If you already have an online account but don’t have a Wonder Card: Login online account » Click In “My Account” menu » Click “My Wonder Card” » Click "Become A Wonder Cardholder”
- If you don’t have an online account: Create an account and tick “Request new Wonder Card” option at the bottom of the form. A new card will be immediately created and the details will be in your account page.
A: Yes, you can purchase and redeem gift cards online at this time.