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Dear Arnotts Customer,
Our Henry Street store is temporarily closed from Thursday 22nd October, but we’re delighted that you can still shop all of your favourites online. It may take a little longer for your items to reach you as we follow strict safety measures, however we will do our very best to ensure they are dispatched within 7 - 10 working days.
We want to thank all of our customers, team members and partners for their continued support and understanding, and we will of course keep you updated on further developments as they happen.
The Arnotts team.
Everything you wanted to know
We know you might have some questions, so we've put together all the answers you need.
Our website and app are fully shoppable across all categories.
Yes, you can collect at Middle Abbey St, adjacent to the Car Park Exit. Find out more.
A: We have extended our returns policy so that you can return online purchases until 3rd January 2021. Should you wish to return a faulty item, once our physical store re-opens, please return your product to us and we will assist you as quickly as we can.
A: Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched. Please allow up to 7 - 10working days for your order to be dispatched in full.
A: Unfortunately we are unable to amend an order once it has been placed, we apologise for the inconvenience caused by this.
A: We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.
It could take a few extra days for your order to be dispatched as we follow strict physical distancing measures in our distribution centre.
A: Your furniture order will be delivered within the expected timelines for each item.
A: Please email furnitureaftersales@arnotts.ie with any furniture related queries and we will revert within 1-2 working days.
A: Yes, you can pay with One4all gift cards, however the purchase cannot be any more than €50. This is due to a new law that came in to effect on the 10th January 2020. You cannot use another method of payment at the same time.
A: Unfortunately, this is not a payment option on our website. However, if you email us on onlinecustomerservice@arnotts.ie with your name and phone number, a team member will be able to process your order over the phone.
A: If you usually pay your Arnotts Card bill in-store, we have a number of options available to you now.
- An automated phone system has been put in place where you can pay any amount by Visa Debit. Simply dial 01-8050436 and select option 1.
- You can also pay in the bank. You will need to bring the bill with you as it has a Bank Giro on it, or set up a direct debit or standing order.
- You can also pay in the Post Office.
A: Yes, online support is available from 9am – 5.30pm, Monday to Friday.
A: No, unfortunately we cannot change any shipping/billing address once your order has been placed as our system will not allow this. Please contact An Post directly to update delivery details.
A: Certain countries are currently experiencing additional delivery delays.
A: Simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, you will still receive Triple Points on your birthday.
A: If you cannot find your Wonder Card to register online, there are a number of options for you:
- If already have an online account and a Wonder Card: Login online account » Click “My Account” menu » Click “My Wonder Card” » Click "Link An Existing Wonder Account.”
- If you already have an online account but don’t have a Wonder Card: Login online account » Click In “My Account” menu » Click “My Wonder Card” » Click "Become A Wonder Cardholder”
- If you don’t have an online account: Create an account and tick “Request new Wonder Card” option at the bottom of the form. A new card will be immediately created and the details will be in your account page.
A: Yes, you can purchase and redeem gift cards online at this time.