Our Henry Street Store is Temporarily Closed

Our Henry Street store is temporarily closed, but we’re delighted that you can still shop all of your favourites online, phone us to shop or use our virtual shopping services.

You can call the store on +353 1 805 0400, or use our virtual shopping services here.

Please allow up to 10 working days for dispatch as we adhere to safety measures, however will do our very best to ensure they get to you as soon as possible.

As always, if you would like any further information please contact our online Customer Services Team via email on onlinecustomerservices@brownthomas.com


Everything you wanted to know

We know you might have some questions, so we've put together all the answers you need.

Our website and app are fully shoppable across all categories.

Click & Collect is no longer available as a delivery option due to enhanced government measures. You can find out more here.

You can still return your items to us by post (please note items may take up to 14 days to reach us). If this is not possible, you may return items up to 14 days after the store reopens.

A: Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched. Please allow up to 7 working days for your order to be dispatched in full.

A: Unfortunately we are unable to amend an order once it has been placed, we apologise for the inconvenience caused by this.

A: We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.

It could take a few extra days for your order to be dispatched as we follow strict physical distancing measures in our distribution centre.

A: Your furniture order will be delivered within the expected timelines for each item.

A: Please email furnitureaftersales@arnotts.ie with any furniture related queries and we will revert within 1-2 working days.

A: Yes, you can pay with One4all gift cards, however the purchase cannot be any more than €50. This is due to a new law that came in to effect on the 10th January 2020. You cannot use another method of payment at the same time.

A: Unfortunately, this is not a payment option on our website. However, if you email us on onlinecustomerservice@arnotts.ie with your name and phone number, a team member will be able to process your order over the phone.

A: If you usually pay your Arnotts Card bill in-store, we have a number of options available to you now.

  • An automated phone system has been put in place where you can pay any amount by Visa Debit. Simply dial 01-8050436 and select option 1.
  • You can also pay in the bank. You will need to bring the bill with you as it has a Bank Giro on it, or set up a direct debit or standing order.
  • You can also pay in the Post Office.

A: Yes, online support is available via phone or email.

A: No, unfortunately we cannot change any shipping/billing address once your order has been placed as our system will not allow this.

A: Certain countries are currently experiencing additional delivery delays.

A: Simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.

A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.

A: Yes, you will still receive Triple Points on your birthday.

A: If you cannot find your Wonder Card to register online, there are a number of options for you:

  • If already have an online account and a Wonder Card: Login online account » Click “My Account” menu » Click “My Wonder Card” » Click "Link An Existing Wonder Account.”
  • If you already have an online account but don’t have a Wonder Card: Login online account » Click In “My Account” menu » Click “My Wonder Card” » Click "Become A Wonder Cardholder”
  • If you don’t have an online account: Create an account and tick “Request new Wonder Card” option at the bottom of the form. A new card will be immediately created and the details will be in your account page.

A: Yes, you can purchase and redeem gift cards online at this time.