Santa's Grotto Faq's

FAQ's

How much does it cost to visit Santa?
Visiting Santa Claus is free and includes an I’ve Seen Santa badge for each child. There will be a professional photographer at Santa’s Grotto available to capture a photograph of your visit which you can purchase as a souvenir.


Where is the Santa Q ticket station located?
There are two Santa Q ticket stations located on Second Level near the Grotto, in our Christmas Wonderland. There is also a ticket station location in the Childrenswear Department on Basement Level. Please ask one of our Elves for help if you have trouble purchasing a Santa Q ticket.

How long is the wait to see Santa Claus?
Santa Claus can meet up to 140 families per day. The demand for tickets increases the closer we get to Christmas and for those who do secure tickets, the wait can be four hours long. We invite you to use this time by browsing the store, visiting one of our cafés or restaurants or joining in some of the festive events that will be happening throughout the Christmas season.

How will I know my place in the Santa Q?
You can monitor your ticket number and place in the Santa Q by checking the various Santa Q screens located throughout the store. The Santa Q display screens will show what Santa Q number is currently being called to Santa’s Grotto.

What if my phone’s battery dies while I am waiting?
Don’t worry; you’ll still have your Santa Q ticket with your unique Santa Q number. There are numerous display screens throughout the store showing what Santa Q number is currently being called to the Grotto, which you can refer to until it’s your turn.
Alternatively ask one of our Customer Services representatives at the Grotto who will let you know what time to return to the Grotto at.

What if I have no mobile phone?
To enter the Santa Q system you must provide a valid mobile phone number.

Is the limit one ticket per child or one ticket per family?
There is a limit of one Santa Q ticket per family. 

What is the maximum number of people per ticket?
There is no limit to the amount of people per Santa Q ticket.

Can I book online in advance?
Unfortunately we cannot offer advance online bookings at this time. Santa Q is offered on a first come, first served basis each day.

What happens if I miss my slot?
If you miss your time slot, you will enter a grace period of 20 minutes. During this time you will be placed in a holding cycle during which time you can still avail of your Santa visit.

What is the average waiting time?
The waiting time varies depending on what day it is and what time of day it is.  During the busiest period, the waiting time can be between four and six hours long. The waiting time will be displayed on the ticket machine before you are allocated your slot.

When is the least busy time to visit Santa?
Midweek days and early mornings tend to be much quieter times.

When is the busiest period?
Weekends are the busiest times and long queues are to be expected. Visitors tend to increase significantly after December 10th. The closer it gets to Christmas Eve, the busier it gets.

How do I cancel my slot if I have to leave in advance?
If you cannot visit Santa at your allocated time, you will need to cancel your Santa Q ticket. Please alert one of Santa’s helpers at the Grotto if you wish to cancel your visit. This ensures your cancellation won’t incur any delays for other visitors.

What can I do if Santa Q is booked up?
The closer we get to Christmas the more likely it is that the Santa Q will be booked up early in the day, for that day. Santa Q reopens the following morning with no pre-bookings so you can always try again the next day.

Santa's Grotto Hours

Date Grotto Opening Hours Store Opening Hours
Sunday 18th Nov 2pm - 6pm 11am – 7pm
Monday 19 th Nov 10am – 6pm 9.30am – 7pm
Tuesday 20th Nov 10am – 6pm 9.30am – 10pm
Wednesday 21st Nov 10am – 6pm 9am – 9pm
Thursday 22nd Nov 10am – 6pm 9am – 9pm
Friday 23rd Nov 9am – 6pm 9am – 9pm
Saturday 24th Nov 10am – 7pm 9am – 8pm
Sunday 25th Nov 10am – 6pm 10am – 7pm
Monday 26th Nov 10am – 6pm 9am – 8pm
Tuesday 27th Nov 10am – 6pm 9am – 8pm
Wednesday 28th Nov 10am – 6pm 9am – 8pm
Thursday 29th Nov 10am – 6pm 9am – 9pm
Friday 30th Nov 10am – 6pm 9am – 9pm
Saturday 1st Dec 9am – 7pm 9am – 8pm
Sunday 2nd Dec 10am – 6pm 10am – 7pm
Monday 3rd Dec 9am – 7pm 9am – 8pm
Tuesday 4th Dec 9am – 7pm 9am – 8pm
Wednesday 5th Dec 9am – 7pm 9am – 8pm
Thursday 6th Dec 9am – 7pm 9am – 9pm
Friday 7th Dec 9am – 8pm 9am – 9pm
Saturday 8th Dec 9am – 7pm 9am – 8pm
Sunday 9th Dec 9am – 6pm 9am – 8pm
Monday 10th Dec 9am – 7pm 9am – 8pm
Tuesday 11th Dec 9am – 7pm 9am – 8pm
Wednesday 12th Dec 9am – 8pm 9am – 9pm
Thursday 13th Dec 9am – 8pm 9am – 9pm
Friday 14th Dec 9am – 8pm 9am – 9pm
Saturday 15th Dec 8am – 7pm 9am – 8pm
Sunday 16th Dec 9am – 7pm 9am – 7pm
Monday 17th Dec 9am – 8pm 9am – 9pm
Tuesday 18th Dec 9am – 8pm 9am – 9pm
Wednesday 19th Dec 9am – 8pm 9am – 9pm
Thursday 20th Dec 8am – 8pm 8am – 9pm
Friday 21st Dec 8am – 8pm 8am – 9pm
Saturday 22nd Dec 8am – 8pm 8am – 9pm
Sunday 23rd Dec 8am – 7pm 8am – 8pm
Monday 24th Dec 8am – 12pm 8am – 6pm