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Dublin We’ve Missed You
Having closed our doors over two months ago, we are delighted to welcome you back to our store from Wednesday 10th June from 10.30am.
Your experience of shopping with us in-store will be a little different as we roll out measures to ensure the health and safety of our team members, customers and all visitors to our store. We are excited to introduce a number of new innovative elements which will make your experience in our store better and safer than ever. For more details, keep an eye on our social channels or Arnotts.ie.
You can now visit our store with no queuing time, but should you wish to pre-book your visit, you can do so via Arnotts.ie. Book your visit here (one person per booking).
You can also book your appointment with one of our personal stylists or lifestyle experts here.
You can view our updated opening hours here. The Arnotts car park is open as normal.
We look forward to welcoming you back through our doors on Wednesday.
Here are a few of the measures we're taking to ensure the safety of our customers and team throughout the store:
Keep Your Distance
In the interest of safety, please stay 2 metres from each other and our team.
Sanitisers are available for your safety and hygiene.
Payment with card is preferred.
Please limit your handling of products.
Practice Social Distancing
For your safety, please keep your distance.
Use of Lifts
One person only permitted in the lift at a time.
Here To Help
Our team members are here to help everyone with social distancing, please follow their directions.
Rest assured we thoroughly clean the store throughout the day.
Everything you wanted to know
We know you might have some questions, so we've put together all the answers you need.
A: We are fortunate to have a large store, approximately 35% of the normal footfall, but as our store is so big we expect that there will be limited impact on customer enjoyment.
A: We have implemented innovative ways of managing queues and the option for people to book in advance, so we are expecting minimum queuing.
A: In addition to the usual checking to ensure goods are perfect before being put on the shop floor, all goods returned will be completely sanitised and depending on the item will be put into quarantine for between 24 and 72 hours before being returned to the floor.
A: Yes we have implemented strict safety measures in our fitting rooms, including physical distancing that will mean some fitting rooms remain closed to create more space, there will be a control on the number of people using fitting rooms at any one time. There will be a big focus on sanitisation – All items tried on will be steamed cleaned and put into quarantine for 24 hours.
A: Masks and Gloves are available to our team members and they are encouraged to wear them as they see fit, but it’s not compulsory – should the government change the guideline on this then we will change accordingly.
A: We will be opening the restaurants in the next stage of opening on the 29th of June.
A: We have had a lot of preparation to do to ensure we deliver on the safe and wonderful customer experience.
A: There will be a limited number of toilets open for our customers to use.
A: Our website and app are now fully shoppable across our home, electrical, furniture*, beauty and fashions categories. *Selected furniture lines are currently unavailable.
A: Should you wish to return any items purchased online or in-store prior to closure, you can return items purchases within 14 days of closing, up to 28 days after the Arnotts physical store re-opens fully on 10th June.
A: Should you wish to return a faulty item, once our physical store re-opens, please return your product to us and we will assist you as quickly as we can.
A: Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched. Please allow up to 7 working days for your order to be dispatched in full.
A: Unfortunately we are unable to amend an order once it has been placed, we apologise for the inconvenience caused by this.
A: We sincerely apologise for the inconvenience caused in this case. Your order was split because it is coming from separate locations and the charge was also split as a result. The original amount is the hold that is put on your card when you place the order. The smaller amounts are the actual charges on the order.
The lead time on our orders is currently 10 working days.
A: We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.
It could take up to 7 working days for your order to be dispatched as we follow strict physical distancing measures in our distribution centre.
A: Your furniture order will be delivered within the expected timelines for each item.
A: Please email email@example.com with any furniture related queries and we will revert within 1-2 working days.
A: Yes, you can pay with One4all gift cards, however the purchase cannot be any more than €50. This is due to a new law that came in to effect on the 10th January 2020. You cannot use another method of payment at the same time.
A: Unfortunately, this is not a payment option on our website. However, if you email us on firstname.lastname@example.org with your name and phone number, a team member will be able to process your order over the phone.
A: If you usually pay your Arnotts Card bill in-store, we have a number of options available to you now.
- An automated phone system has been put in place where you can pay any amount by Visa Debit. Simply dial 01-8050436 and select option 1.
- You can also pay in the bank. You will need to bring the bill with you as it has a Bank Giro on it, or set up a direct debit or standing order.
- You can also pay in the Post Office.
A: Yes, online support is available from 9am – 5.30pm, Monday to Friday.
A: No, unfortunately we cannot change any shipping/billing address once your order has been placed as our system will not allow this.
A: Certain countries are currently experiencing additional delivery delays.
Belgium - internal delays
France - size of parcels is limited to 32cm x 24cm x 24cm. Delivery of larger parcels cannot be guaranteed until after social distancing measures are lifted.
Italy - weight of parcels limited to 25kg. Maximum length of parcels 120cm, maximum of all three dimensions is 150cm.
Luxembourg - internal delays
Portugal - delays to Madiera and Azores
Spain - internal delays
A: Simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.
A: Yes, you will still receive Triple Points on your birthday.
A: If you cannot find your Wonder Card to register online, there are a number of options for you:
- If already have an online account and a Wonder Card: Login online account » Click “My Account” menu » Click “My Wonder Card” » Click "Link An Existing Wonder Account.”
- If you already have an online account but don’t have a Wonder Card: Login online account » Click In “My Account” menu » Click “My Wonder Card” » Click "Become A Wonder Cardholder”
- If you don’t have an online account: Create an account and tick “Request new Wonder Card” option at the bottom of the form. A new card will be immediately created and the details will be in your account page.
A: Yes, you can purchase and redeem gift cards online at this time.