Dear Arnotts Customers,

We are glad to be back with a selected offer across our Home, Electrical, Fashion and Beauty categories and apologise that we cannot offer our full range at this time.

During this time it may take a little longer for your items to reach you, however we will do our very best to ensure they get to you as soon as possible. Please allow up to 10 working days for dispatch, as we adhere to strict physical distancing measures in our distribution centre.

The Arnotts team


Everything you wanted to know

We know you might have some questions, so we've put together all the answers you need.

A: Our website and app are now fully shoppable across our home, electrical, furniture*, beauty and fashions categories. *Selected furniture lines are currently unavailable.

A: Should you wish to return any items purchased online or in-store prior to closure, you can return up to two weeks after the Arnotts physical store re-opens. Please do not post any return items to our store as these cannot be processed prior to physical store re-opening.

A: Should you wish to return a faulty item, once our physical store re-opens, please return your product to us and we will assist you as quickly as we can. In the interim, please do not post any faulty items to our store as these cannot be processed prior to physical store re-opening.

A: Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once dispatched. Please allow up to 10 working days for your order to arrive in full.

A: Unfortunately we are unable to amend an order once it has been placed, we apologise for the inconvenience caused by this.

A: We sincerely apologise for the inconvenience caused in this case. Your order was split because it is coming from separate locations and the charge was also split as a result. The original amount is the hold that is put on your card when you place the order. The smaller amounts are the actual charges on the order.

The lead time on our orders is currently 10 working days.

A: We are now glad to be back with a selected offer across our Home, Electrical and Beauty categories and apologise that we cannot offer our full range at this time.

We will send you a confirmation email when we have received your order and payment for the order is taken. Next, you will receive a dispatch email when your order has been dispatched from our distribution centre. Please note orders with multiple items may be sent in separate deliveries and you will receive an email confirming each item for delivery once they have each been dispatched.

It could take up to 10 working ways to receive your order as we follow strict physical distancing measures in our distribution centre.

A: We are sad to say we have suspended our deliveries on furniture until a time when it is safe to start again. However, we are happy as we know it is the right thing to do and that we will be back sending your furniture order when it is safe to do so.

A: Please email furnitureaftersales@arnotts.ie with any furniture related queries and we will revert within 1-2 working days.

A: Yes, you can pay with One4all gift cards, however the purchase cannot be any more than €50. This is due to a new law that came in to effect on the 10th January 2020. You cannot use another method of payment at the same time.

A: Unfortunately, this is not a payment option on our website. However, if you email us on onlinecustomerservice@arnotts.ie with your name and phone number, a team member will be able to process your order over the phone.

A: If you usually pay your Arnotts Card bill in-store, we have a number of options available to you now.

  • An automated phone system has been put in place where you can pay any amount by Visa Debit. Simply dial 01-8050436 and select option 1.
  • You can also pay in the bank. You will need to bring the bill with you as it has a Bank Giro on it, or set up a direct debit or standing order.
  • You can also pay in the Post Office.

A: Yes, online support is available from 9am – 5.30pm, Monday to Friday.

A: No, unfortunately we cannot change any shipping/billing address once your order has been placed as our system will not allow this.

A: Certain countries are currently experiencing additional delivery delays.
Belgium - internal delays
France - size of parcels is limited to 32cm x 24cm x 24cm. Delivery of larger parcels cannot be guaranteed until after social distancing measures are lifted.
Italy - weight of parcels limited to 25kg. Maximum length of parcels 120cm, maximum of all three dimensions is 150cm.
Luxembourg - internal delays
Portugal - delays to Madiera and Azores
Spain - internal delays

A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.

A: Yes, simply log into your account before you start shopping. If you already have a Wonder Card associated to your account, the option to use your points will show up when you reach the checkout.

A: Yes, you will still receive Triple Points on your birthday.

A: If you cannot find your Wonder Card to register online, there are a number of options for you:

  • If already have an online account and a Wonder Card: Login online account » Click “My Account” menu » Click “My Wonder Card” » Click "Link An Existing Wonder Account.”
  • If you already have an online account but don’t have a Wonder Card: Login online account » Click In “My Account” menu » Click “My Wonder Card” » Click "Become A Wonder Cardholder”
  • If you don’t have an online account: Create an account and tick “Request new Wonder Card” option at the bottom of the form. A new card will be immediately created and the details will be in your account page.

A: Yes, you can purchase and redeem gift cards online at this time.