Returns Information How to return items to Arnotts

Returns from Republic of Ireland

Our returns service is operated by An Post.

A fee of €3.95 applies per parcel for all returns. To avail of the An Post returns service, please go to ReturnMyShopping.ie . Follow the simple instructions on how to return your item(s) and print your An Post label. You will need access to a printer to use this service.

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Return Item
  • Delivery charges apply for returns from the UK and Northern Ireland.
    Returns Form

What to do when sending a return:

  • Please fill out the Returns Form and enclose it with your goods.
  • Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.
  • The goods are your responsibility until they reach us, so make sure they’re packed properly and can't get damaged on the way.
  • Ensure there are no other labels attached to your package and place your printed An Post label on the parcel.
  • Bring the parcel to your local Post Office ensuring to present it at the counter to the clerk and ask for a receipt.
  • Please retain proof of postage until your refund has been processed.
  • You may return item(s) in store by visiting the Click & Collect location at the Lower Basement Level.
  • Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment.
  • You can place a new order online if a replacement size, colour or alternative items are required, and return the original item(s) to us for a refund.
  • If we sent you the wrong product, please return it and we will send you the correct one. We will reimburse you for the cost of postage.

*Please note that there is also an option available to customers in Dublin only to have returns collected by an An Post courier from your home, which incurs a fee payable by the customer. If you return your item(s) using this or other courier services/options, Arnotts will not reimburse you for the charge you might occur.

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International Returns

Item(s) being returned by international customers can be refunded or exchanged.

To return an item(s), simply complete and print the Returns Form. Then send the completed form back to us with the item(s) you wish to return.

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Download Form

Please use the following postal address: Arnotts Online Returns, 12 Henry Street, Dublin 1, Ireland.

Once your items are returned you can place a new order if a replacement size, colour or alternative items are required. In the circumstances outlined below, we will exchange your item(s) if any of the following occurred:

  • If you were sent the wrong item(s) by us. Then return the item(s) as instructed above and we will send you back the correct one.
  • If your item(s) arrived damaged in any way or is faulty please contact our Online Customer Service on +353 1 903 8215 in order for us to help you with this.

In order to return the item(s) to Arnotts, we ask that you follow these steps:

  • Please pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.
  • The goods are your responsibility until they reach us, so make sure they're packed properly and cannot get damaged on the way.
  • Please retain proof of postage until your refund has been processed. To be absolutely sure the items arrive back to the store, you should use a tracking service.
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Returns Policy

Just placed your order and changed your mind?

So you've purchased one of our products online but it hasn’t fit the bill. Not to worry, you can cancel your order within 14 days of receipt of your ordered goods and return your item(s) within 14 days of notification of cancellation of your order.

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Please complete the Returns Form (enclosed with your order) and include it with your return. You can notify our Online Customer Service team in advance of sending your return parcel.

  • Please note that all returned item(s) must be unworn, unused and in their original packaging.
  • Please pack your product(s) carefully, preferably in the original box and packaging. If this isn't possible, then please pack to these standards to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us).
  • Finally, bring your package to the Post Office and ask for a receipt of postage. If you wish to return the item(s) directly to Arnotts' Department Store, please visit our Click & Collect location and we will be very happy to help you.
  • We shall reimburse you within 14 days from the day on which you inform us that you are returning the item(s). We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
  • On inspection of the goods during this time, or after, as the case may be, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods.
  • If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at onlinecustomerservice@arnotts.ie or by telephoning +353 1 903 8215.

If something is not quite right with your order

If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

In the interests of safety and hygiene.

Personal grooming products, hats, lingerie, hosiery, underwear, earrings, swimwear, mattress protectors, duvets, duvet covers, pillows and pillowcases cannot be returned once the packaging has been opened or damaged, unless faulty.

Beauty products and computer software which contain a security seal can only be returned if the security seal has not been tampered with and/or unsealed.

Watches and Jewellery cannot be altered in any way.

Personalised items cannot be exchanged, refunded or returned unless damaged or faulty.

All goods will be inspected on return

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Proof of Postage

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.

If you wish to return your items in store, please visit our Click & Collect location at the Lower Basement Level.

Please email us for further information. We will be happy to help you in any way that we can.

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